Privacy Policy
PRIVACY POLICY
Effective Date: 15 September 2025
Website: www.dalgica.com
Company: Dalgica (Pty) Ltd
At Dalgica (Pty) Ltd, we value your trust and are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard information shared with us through our website, online forms, email, and social media channels. Our practices are aligned with the Protection of Personal Information Act (POPIA) of South Africa.
- Purpose
The purpose of this policy is to outline how Dalgica (Pty) Ltd handles personal and company information. We are a business-to-business service provider, which means we only collect and use information necessary to respond to customer enquiries and to provide our goods and services. We do not collect unnecessary or overly intrusive personal details, and we ensure that all information is treated with the highest standards of confidentiality and care.
- What Information We Collect
When engaging with us through our website, social media channels, or direct communication, we may collect certain types of information. This includes the first names of company contacts, company details such as registered name, VAT number, and reference number, as well as details voluntarily provided via online forms when you request quotations, submit enquiries, or place service requests.
We also use Google Analytics to collect website usage data such as pages visited, time spent on the site, and general location information based on your IP address. If you interact with us through our social media channels (for example, by commenting on posts, sending direct messages, or sharing content), we may collect information from those interactions to better respond to your enquiries or feedback.
- How We Use Information
The information we collect is used strictly for legitimate business purposes. We use your information to respond to enquiries submitted through our website or social media platforms, to communicate with company contacts about orders and services, and to create and manage invoices and accounts.
Website analytics data helps us understand how visitors engage with our content so that we can continue to refine and improve our online presence. Where you choose to follow or engage with us on social media, we may use your interactions to share updates about our services, company news, or relevant industry insights.
- How We Store and Protect Information
We take the security of your information seriously. All data is stored on secure accounting and communication systems, which are password-protected and regularly backed up. Access to information is restricted to authorised staff members who require it to perform their duties. When you engage with us through our website, social media platforms, or by email, we apply reasonable safeguards to protect your details from loss, misuse, or unauthorised access.
- Sharing of Information
We respect your privacy and will never sell or share your personal or company information with unauthorised third parties. Information may only be shared if required by law, for example with SARS, auditors, or regulators, or when necessary to deliver services you have requested.
In some cases, we may use trusted third-party service providers to manage our website, maintain its security, or assist with social media management. These providers may have limited access to information strictly for the purpose of carrying out their services on our behalf. They are contractually bound to handle all information in accordance with POPIA and this Privacy Policy.
- Cookies and Google Analytics
Our website uses cookies and Google Analytics to better understand visitor behaviour. Cookies are small files stored on your device that help us recognise repeat visitors and improve your browsing experience. Google Analytics collects aggregated, anonymised data such as which pages you view, how long you stay on the site, and what kind of device you use. This information does not personally identify you, and it is used only to improve our website and services.
If you prefer not to allow cookies, you can disable them through your browser settings. Please note that doing so may limit certain website functions.
- Social Media Disclaimer
Dalgica (Pty) Ltd uses social media platforms such as LinkedIn, Facebook, and Instagram to connect with customers, share updates, and promote our services. While we welcome engagement on these platforms, please note the following:
- Any information you share on social media (for example, in comments, likes, or public posts) is subject to the privacy policies of those platforms and may be publicly visible.
- We encourage you not to post sensitive personal or company information on public forums. If you need to share such details, please use direct messages, email, or our secure online forms.
- We may collect information from social media interactions (such as messages or contact details you choose to share with us) to respond to enquiries or improve our services.
- We may appoint third-party service providers to help us manage our social media accounts and campaigns. Where this occurs, those providers are required to treat all information in line with our Privacy Policy and POPIA requirements.
We are not responsible for the privacy practices of social media platforms themselves, and we recommend that you review their privacy policies for more information.
- Rights of Data Subjects
If we hold personal or company information about you, you have the right to request access to that information, ask us to correct inaccuracies, request deletion of information we no longer need, or object to how we process your data. These rights extend to interactions via our website, social media platforms, and direct communications.
You may submit such requests by email, phone, or in writing. We will respond within 30 days as required under POPIA.
- Breach Reporting
In the unlikely event that personal information is lost, stolen, or accessed without authorisation, Dalgica (Pty) Ltd will notify the Information Regulator within 48 hours, as well as any affected individuals. We take such incidents seriously and will take immediate steps to address the situation, minimise harm, and prevent future occurrences.
- Responsibility
The Information Officer at Dalgica (Pty) Ltd, typically the business owner, is responsible for ensuring compliance with POPIA and handling any related requests or complaints. This includes oversight of information collected through the website, email, and social media platforms.
- Contact Us
If you have any questions about this Privacy Policy, how your information is used, or if you wish to exercise your data rights, please contact us:
Dalgica (Pty) Ltd
Website: www.dalgica.com
Email: info@dalgica.co.za
Phone: +27 61 935 2800
Last Updated: 15/09/2025
Please View Our POPIA & PAIA Manual and The Website Awareness on our Main Website: https://dalgica.com/privacy-policy/